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You can return any item, for any reason, within 30 days of receipt.*
To return an item log in to your account, click on the relevant order, click the red arrow next to the item you would like to return, and complete the form. Alternatively, you can use the Return Request form in the footer of our website.
If you are returning an item because it is faulty, we will require a photo of the faulty item, which can be uploaded when completing the return form. We require that you notify us that it is faulty or broken within 7 days of receipt of item.
If you'd like to return an item for another reason, you will need to return the item at your own cost. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received. The item must be in original condition with packaging in-tact. If these requirements are not met, the seller reserves the right to deny a return.
You will then be offered a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, e.g. your credit card, PayPal account or store credit. Promotional codes are not eligible for refund.
All items being returned must be dispatched/shipped within 14 days of the return being approved.
If a product you have ordered is not available or out of stock, you will also be offered a refund.
Please note: Store credits are valid for 1 year from the date of issue, unless specified otherwise.
*Items that cannot be returned include: underwear, swimwear with the hygiene sticker removed, opened food items, and frozen goods.