FAQs

Those frequently asked questions. We're here to help, so if you don't find the answer below, please get in touch via our Contact page.


DELIVERY


What are the delivery times?

Each product includes a delivery note on the product page which will specify the individual seller's shipping times.

 

Items will normally dispatch within 1-2 business days of receipt of your order. 
For Australian deliveries you can expect your order to arrive within 1-7 business days from the date of dispatch. 

Some sellers offer Express delivery options for when you just can't wait! 

Remember, products come from different sellers so your order may not arrive at the same time.

 

What are the shipping costs?

FREE standard shipping is offered on all products Australia-wide. 

Some sellers will also offer alternate shipping options, such as Express shipping at an extra cost.

 

Do you ship internationally?

A lot of our seller’s shop internationally. You can see which one’s when you’re buying your item. Just look for the magic words on their selling page and before you know it your goodies will be winging their way to you.

 

Where do products ship from?

This depends where the seller is based. Just look for the Seller's location on the product page.

 

I am missing part of my order?

As our sellers are based in many different locations, your order will arrive at different times. 

If you're not sure if it's taking a bit long you can check out the delivery times that are on each product page. 

If it’s taking longer than it should then you can contact the seller directly by signing in to our site and going to My orders. Click the order that’s gone missing, scroll down to the order details and click ‘contact seller’. 

If you're still having trouble then contact us directly and we will be happy to help you out.

 

What if I entered the wrong delivery address?

If it's not been too long since you've placed your order then you can let the seller know the correct address by:


1) Signing into our site 
2) Go to My orders. 
3) Click the order that you’d like to redirect, scroll down to the order details and click ‘contact seller’ to update them on the correct address. 

If you don’t hear back within a day or two, feel free to reach out to our customer support team and we’ll chase them up.

 

 

 

RETURNS

 

How do I return an item?

That all depends on the item. Some things like food aren’t returnable (so choose carefully or chew quickly!). You can find out more by reading the return policy on each product page. For items that you can return, just get back in touch with the seller using their seller page.

Please pack any items you return carefully. Our sellers may not refund any damaged items. Unless you were returning them because they were damaged in the first place. Obvs!

 

What if I changed my mind?

Sure. If your item is included in our 30 day return policy, which would have been detailed on the product page, you can send it back. We all have a change of heart sometimes. You just have to return it within 30 days of purchase. So, don’t think about it too long!

 

My order arrived damaged. Help!

That’s not fair. Just take a photo of the damage and send it to the seller. They will then arrange a replacement or a refund. If you have any issues get in touch with us directly and we'll help you sort it out.

 

How long do I have to return my order?

That’s a simple one. You have 30 days to let them know from date of purchase*. Next!

*Unless your item is something that isn't included in our return policy, for example, unfortunately we can't included food in our return policy.

 

How long before I get my refund?

As soon as the seller let us know they’ve received your return we’ll refund your cashola to your credit card or via paypal, depending how you paid.

 

Do you offer free returns?

Sorry. No can do. Many of our sellers are small businesses and so a free return is a big deal for them.

 

What is your Return Policy?

You can return any item, for any reason, within 30 days of receipt.*

If you are returning an item because it is faulty, we will require a photo of the faulty item or we will provide you with a prepaid envelope to return it to the seller. 

If you'd like to return an item for another reason, you will need to return the item at your own cost. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received. The item must be in original condition with packaging in-tact. If these requirements are not met, the seller reserves the right to deny a return.

You will then be offered a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, e.g. your credit card, PayPal account or store credit. Promotional codes are not eligible for refund.

All items being returned must be dispatched/shipped within 14 days of the return being approved. 

If a product you have ordered is not available or out of stock, you will also be offered a refund. 

Please note: Store credits are valid for 1 year from the date of issue, unless specified otherwise.

*Items that cannot be returned include: underwear, swimwear with the hygiene sticker removed, food items, and frozen goods.

 

GENERAL

 

I have a question about a product.

We understand. Sometimes there’s just not all the information you need. On each product page there is an "Ask A Question" button in the box on the right of the product image. If you’ve already bought the product you can message the seller directly after you login.

 

How do I contact a seller?

You can Contact a Seller directly by either:
a) Heading to the product page you are interested in and clicking "Ask a Question" or
b) Going to the seller's home page and click "Send Message" in the right hand box

 

What payment methods do you accept?

We’re a simple lot at My Vegan Mart. Paypal or credit card please. If you’ve been saving your pennies in a big jar, you’ll have to put them into your bank account first.

 

I'd like to speak to someone, do you have a phone number?

As we’re an online store we prefer to use email. If you put all of your questions into one and send it to us we’ll get straight back to you.

 

I’d like to become a seller on My Vegan Mart. How do I do it?

First of all. You rock! We’d love to hear from you. Just fill in the form on our prospective seller page and we’ll get right back to you. Second of all, that’s it!